Privacy Policy



INTRODUCTION – USE OF SITE is a website and electronic shop operated by Panagiota (Penny) Chatziefstratiou. It is selling personalized, custom, handmade gifts and related items and services. It is formed under the Greek law.

By accessing and using this website you confirm that you have read these terms and conditions and you agree to be bound by them. If you wish not to accept these terms and conditions, you should contact the operator of the site before proceeding to any further actions.



Nothing in these terms and conditions grants you any legal right in the website other than as necessary to enable you to access the website.

Unless otherwise stated, all contents of, including without limitation to the generality of the foregoing, pictures, screen displays, trademarks, tradenames, logos, designs, texts, graphics, intellectual property and industrial rights remain the sole property of Panagiota (Penny) Chatziefstratiou. Copying, modifying, reproducing, republishing, downloading, editing and using in any way the above, in whole or in part, without the express prior permission of the site’s operator, is prohibited.


 All orders are subject to availability. The inclusion of any product on the website does not guarantee that the product will be available if you wish to place an order to purchase it. You will be informed about the delivery time of the products when you place a binding order.

In order to place a binding order you need to add the product to your shopping cart, proceed to check out and pay for your order using the forms of payment indicated therein. In particular, you can make a deposit in our bank account or you can use a credit or debit card. You are requested to send us the proof of bank payment by email at:

The order will be executed only after your payment has been received in our bank account.



 Deliveries will be carried out by third party couriers. Shipping costs are always born by the customer. We will always try to have the best shipping costs for you.

For orders to be delivered outside the European Union, local import taxes may apply. We are unable to calculate local import taxes, other relevant fees payable and any other applicable requirements. It is your responsibility to pay for the above in order to receive your order and to comply with all other requirements that may be imposed to your country in relation to your order.



 You do not have the right to cancel the order/ purchase of product that are personalized or customized or made to your specifications.

Products such as school accessories, bags, towels, light frames, home gifts, mugs, etc are customized in terms of colors/ fabric/ thread and so on, and/ or personalized in terms of names/ initials/ themes/ dates and so on, and therefore cannot be cancelled or returned.

We can only accept returns of products without customization or personalization. Specifically, we can only accept returns of silverware as long as the products have been ordered without engraved initials/ name/ date or other.

For the products that can be returned, you must first inform us by email. These products must be returned in the exact same condition as they were delivered, inside their original packing. Products must be returned within fourteen (14) calendar days from their delivery to the customer. Customers bear the entire cost for returning the Product to our address: 16, N. Paritsi & Boumpoulinas Str, Neo Psychiko, 154 51, Athens, Greece.

If the product is not delivered to us in good condition, for example not in the original packing or without a label or used or with a scratch/ mark, and so on, we have the right to credit a value 50% off the purchased value depending on the damage.

Should the product delivered to you is damaged, you may either decline acceptance of the product or accept it and request a return within fourteen (14) days from its delivery. In both cases, you may be requested to send back the product on our cost, according to our forwarding instructions, so that we may confirm the damage and send you a new one. Relevant communication will be made by email.

If we are unable to deliver a product for whatever reason within twenty (20) working days from receipt of payment, we will notify you via email and refund you the purchase price, if you request us to do so within three (3) days from your notification by email.

COOKIES may use cookies to identify the users. Cookies are small text files that are stored on your device. Cookies are used for various aspects of functionality such as understanding more about your visit, enhancing your experience, keeping track of the items in your shopping bag and keeping this website up to date and error-free. The following categories of cookies may be used, while you visit our website:

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognize and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognize you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

Should you wish not to accept cookies from our website, you may change the settings of your browser, however, you should be aware, that in such case, our website may no longer be functional.



 Our website is committed to protecting your privacy.

While using our website, you may be requested to provide information such as your name, date of birth, e-mail address and/ or password. For delivery, you are requested to send us your full and updated contact details, name, address, zip code, country, telephone number. In case you need an invoice, we need the exact company contact and address details, plus the VAT number and relevant Tax Office.

You should be aware that all personal data collected, will be used in accordance with applicable law. We will not transfer your personal data to any third parties unless: (a) we have your consent to do so, or (b) the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions or (c) it is otherwise permitted under applicable law.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.



 We are not responsible for the content of any off-website pages or any other websites linked to or from our website. Links appearing on the Site are for convenience only and are not an endorsement by us. Your linking to or from any off-website pages or other websites is at your own risk.



 By subscribing to our newsletter you agree to receive emails from us. After subscribing, you will receive a confirmation email at the address you supplied. Subscription is not mandatory.


You can opt out of these at any point by selecting the relevant option on our website or by sending us an email at:



 Subject as expressly provided in these terms and conditions, all warranties, conditions or other terms implied by law are excluded to the fullest extent permitted by law. We are not responsible for damages that you may incur through the use of this website. We are not responsible and we cannot guarantee that the pages, the services, the options and the contents of this website will be provided without interruption, without errors, that this website does not have viruses or other harmful components.  Therefore, we recommend that you take all steps necessary to protect your device when using this website, such as installing reputable anti-virus software.



 The products included in this website and e-shop are for sale to adults only. We are not responsible for any sale made to non-adults. The user should always read carefully the instructions of use, where applicable, before using the products. We disclaim any responsibility for any misuse of the products or for any use of the products by non-adults or without supervision.




Transactions executed through this site or any other activity relating to this website shall be governed by Greek law and any relevant dispute shall be subject to the exclusive jurisdiction of the competent court of the city of Athens, Greece.



You may contact “Penny’s custom gifts” daily from 09.00 to 21.00, at the phone number: +30 6942432043 or at the email address: is registered in Greece. And our VAT number is 049048934. Our trading address is: 16, N. Paritsi & Boumpoulinas Str, Neo Psychiko, 154 51, Athens, Greece.


All payments made using cards are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.